AirSupportCenter LLC operates this website to provide practical information related to air travel. This Privacy Policy explains how we collect, use and protect personal information when you visit the site or contact us. By using the website you agree to the practices described below.
Information We Collect
We may collect limited personal data when you choose to share it with us. This includes your name and email address if you fill in the contact form or subscribe to occasional updates. We also receive standard technical information that browsers send automatically, such as IP address, browser type, device category and pages viewed. This technical data helps us understand how the site is used and keep it working properly. If you use the flight search tool on our homepage, the route, dates, passenger and cabin details you enter are also collected, together with a cookie or session identifier used to attribute your search to our site.
If you write to us by email we will keep the content of your message and our reply for as long as needed to handle your request. We do not collect payment details, passport numbers or other sensitive travel documents through the website, and we never receive or store any payment details you may later give to an airline or travel agency.
How We Use the Information
The data we receive is used only for clear purposes. Contact form submissions and emails allow us to respond to your questions. Subscription addresses are used solely to send infrequent notes about the site when we choose to issue them. Technical information helps us monitor performance, fix errors and improve navigation. We do not sell personal data, and we do not use it ourselves for targeted advertising networks; the one exception is described in the next section.
Flight search tool and Travelpayouts
Our homepage includes a flight search tool provided by Travelpayouts, a third-party travel search and booking platform. When you search for flights, the details you enter and related technical data (such as your IP address and a tracking cookie) are shared with Travelpayouts so it can show flight offers and, if you go on to book, credit that booking to our site. If you complete a booking, you do so directly with the airline, agency or other provider shown in the results, on their own website and under their own privacy policy — we never see or store your payment or booking details. We may earn a commission from Travelpayouts when a search leads to a booking; this does not change the price you pay. See Travelpayouts' own privacy policy for how it handles your search data.
Cookies and Similar Technologies
The website may place small cookies on your device. Some cookies are necessary for basic functions such as remembering preferences during a visit. Others help us see general traffic patterns without identifying individual users. The flight search tool described above also sets a cookie used to attribute searches and bookings to our site, as explained in our Cookies Policy. You can control or delete cookies through your browser settings. Blocking certain cookies may affect how the site works for you.
Sharing of Information
Outside of the flight search tool described above, we do not share personal information with third parties for their own marketing. We may use trusted service providers who help us host the site, process emails or analyse anonymous traffic. These providers are allowed to handle data only as needed for their specific tasks and are required to keep it secure. We may also disclose information if required by law or to protect the rights and safety of AirSupportCenter LLC.
Data Security
We take reasonable technical and organisational steps to protect the information we hold. Access is limited to people who need it for legitimate purposes. No online transmission is completely risk-free, so we cannot guarantee absolute security, yet we work to reduce common risks.
Your Rights
Depending on where you live you may have rights to ask what personal data we hold about you, to request correction of inaccurate details, or to ask for deletion of information that is no longer needed. You may also withdraw consent for optional uses such as email updates. To exercise any of these rights please contact us using the details at the end of this policy. We will respond within a reasonable time.
Children’s Privacy
The website is not directed at children under 16. We do not knowingly collect personal information from anyone in that age group. If we learn that we have received such data we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of the site after changes appear means you accept the updated terms. We encourage you to review the policy periodically.
Contact Information
If you have questions about this Privacy Policy or about how your data is handled, please reach us at:
AirSupportCenter LLC
[email protected]
1801 SW Wanamaker Rd Suite F7, Topeka, KS 66604, US
+1 785-478-1360
We aim to reply to privacy-related requests within a few business days.